Shipping & Delivery

SHIPPING WITHIN THE UNITED STATES

We currently ship to addresses within the United States.

SHIPPING METHOD AND DELIVERY TIME

We offer Economy shipping for $7.90.

Estimated delivery time is 5–8 business days. Weekends and public holidays are not included.

Once your order has been shipped, you will receive an email with tracking information.

DELIVERY DELAYS

Delivery times are estimates and may be affected by carrier delays, holidays, severe weather, or other circumstances beyond our control.

If your tracking information has not updated for an extended period, please contact us at support@pawory.com so we can investigate the shipment.

CANCELLING AN ORDER

You may request cancellation within 1 hour of placing your order, provided that fulfillment has not begun. No cancellation fee applies.

To request a cancellation, sign in to your customer account and submit a cancellation request within 1 hour of placing the order. If the cancellation option is unavailable, please contact us at support@pawory.com.

After the 1-hour cancellation window, payment may be captured and order processing may begin. We will try to accommodate later cancellation requests when possible, but cancellation is not guaranteed once processing has started.

Orders that have already been fulfilled or shipped cannot be cancelled.

CONTACT INFORMATION

Email: support@pawory.com

Phone: +1 (209) 265-9828

Business address: 1303 Rycroft St, Honolulu, HI 96814, United States

Frequently Asked Questions

Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.

We do not currently offer free shipping. However, this may be added at some point. We apologize.

If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.

For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.